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Privacy

A short, plain-English summary of what we collect and why.

What we collect

  • Account. Email and, if you sign in with Google, your Google account’s name and profile picture URL.
  • Orders. Name, email, shipping address, and the items ordered.
  • Returns and feedback. When you start a return or tell us something went wrong with an order, we keep what you wrote along with the order it belongs to.
  • Payments. Handled by Stripe. We never see or store your card number.
  • Support. When you contact us by email (including the contact form on our help page) or through the support chat on the site, we keep your messages and email address so we can help and refer back to past conversations.
  • Technical. IP address and basic request information in our server logs and error reports.

Who we share it with

Only the service providers that make the site work:

  • Stripe processes payments.
  • Google, if you choose “Sign in with Google,” and to check whether a shipping address is a business or a residence.
  • Our fulfillment partner and shipping carriers receive your name and shipping address to pack and deliver your order.
  • Resend sends order and account emails on our behalf, and delivers messages from our contact form to our support mailbox.
  • Zoho Mail hosts our support mailbox, where emails to us and contact form messages are kept.
  • Scout APM receives server-side error reports, which can include your account ID.
  • Google Cloud hosts the site.
  • Google Ads, only if you arrived from one of our Google ads. Every hour we tell Google which ad clicks led to a cart, a checkout, or an order, so we can see which ads work. Google gets the click’s own identifier (the code Google added to the link you clicked) and the time. For an order it also gets the net amount, the order number, the products and quantities in it with their prices, and whether we have an earlier order from you on record. It doesn’t get your name, email, or address. Nothing is sent about a visit that carries the Global Privacy Control signal.

We don’t sell personal information, and we don’t share it with marketers or data brokers. The ad-click report above is the only thing an advertising platform receives from us.

Sign in with Google

If you choose to sign in with Google, we receive your Google account’s email and basic profile (name and profile picture URL). We use this only to create or look up your JetBlanks account. We do not request or access any other Google data, and we do not share Google account information with third parties.

Analytics

We run our own first-party analytics to understand which pages people visit, where shoppers drop out of the buy flow, and how the site performs. Events are stored in our own database on our own servers. No analytics processor receives them. The one thing that leaves is the ad-click report described under Who we share it with.

  • Minimal identifiers. When you sign in we associate events with your user id (an internal number). We never record your name, email, street address, phone, order number, or what you typed into the search box in analytics. When you complete an order, our server records the order’s net sales amount (excluding tax) so we can measure sales, never your card details or personal information.
  • Delivery area. When you view a product, we record which of our warehouses would ship to you and whether the color you are looking at is in stock there. If you entered a ZIP code for delivery estimates, we record the ZIP code you entered as well. This shows us how stock and delivery distance affect what people buy.
  • Page recordings. When you aren't signed in, we may record how you use our pages, including the size quantities you enter, so we can see where the site gets in your way. That includes your cart and the sign-in forms. It never includes checkout or search results, and never a page that shows your order. Anything else you type into a form is turned into asterisks in your browser before it's sent. Recordings stay on our own servers and only our staff can watch them. Each one is deleted after 30 days, or sooner if you ask us to delete your account. Nothing is recorded while you're signed in or when your browser sends Global Privacy Control.
  • First-party cookies only. Two first-party analytics cookies connect a session’s pages together; they contain random identifiers, are never shared with anyone, and do not follow you to other sites. The single session cookie that keeps you signed in and remembers your cart is unchanged. We set no cross-site or advertising cookies.
  • Global Privacy Control. If your browser or an extension sends the Global Privacy Control (GPC) signal, we record no analytics events about your browsing at all, in your browser or on our servers, we set no analytics cookies (any existing ones are deleted), and we report nothing about your visit to Google Ads. The one exception: when you complete an order, the server still records the net sales amount described above (associated with your internal account id if you are signed in), because that is a sales record, not browsing tracking. We do not treat the older Do-Not-Track signal as an opt-out: no law requires honoring it (this paragraph is how we disclose our response to it, as California law requires), and the browsers that once supported it, Firefox and Safari, have both removed it in favor of signals like GPC.
  • IP truncated, never stored as a location. Analytics stores only a truncated network address (the last portion is zeroed). If you have not entered a ZIP code, we use your network address to pick the nearest warehouse for delivery estimates. Analytics keeps only which warehouse that was, not the location itself.
  • No cross-site tracking. We do not fingerprint, profile, or follow you across sites, and we do not allow any third party to do so on our pages.

Reviewing or changing your information

Signed in, you can view and edit your saved addresses on your account page, download a copy of your data (orders and past support conversations included), or delete your account. Deleting your account also removes your support conversations from the site, and clears anything you wrote to us about an order. Reviews you published stay up, and they never carried your name; if you want past email correspondence deleted too, just ask and we will remove it from our mailbox. For orders placed as a guest, email us and we will help.

How long we keep it

We keep order records for as long as we need them to fulfill the order and meet our tax and accounting obligations. Account records are kept until you delete the account. Server logs and error reports are rotated periodically.

Children

JetBlanks is not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

If we change this policy in a material way, we will update the effective date below and, where appropriate, notify signed-in account holders by email.

Effective: September 28, 2026