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Shipping

Where we ship, how long it takes, and what we promise if something slips.

Where we ship

We currently ship to street addresses in the contiguous United States, Alaska and Washington, DC. We can't deliver to Hawaii, PO Boxes, APO/FPO/DPO addresses or US territories such as Puerto Rico, and we do not ship internationally at this time.

Delivery windows and rates

  • Standard. Free on orders of $50 or more, $4.99 below that. Most orders arrive in 2–5 business days after leaving our warehouse.
  • Fast. UPS Ground: $12.50 on orders of $50 or more, $19.99 below that, and free from $300. Most orders arrive in 1–2 business days after leaving our warehouse.
  • Exact dates. Pick a method in the cart; each option shows its own delivery date for your ZIP before you pay.

Business days are Monday through Friday, not counting US federal holidays or the days our carriers do not run. Carrier delays caused by weather, strikes, or other circumstances outside our control are not included in the windows above.

When we ship your order

Orders placed by 4 PM in the shipping warehouse’s time zone ship the same day; otherwise we hand your order to the carrier within 2 business days of receiving payment. In every case, we will ship your order within 30 days of the date you place it, as required by the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435).

If we cannot ship within that window, we will email you before the 30 days are up with a revised shipment date. You can either agree to the new date or cancel the order for a full refund. If we do not hear back, we will cancel the order and issue a refund automatically.

Tracking

Once your order ships, we email your tracking details. Risk of loss passes to you when the carrier marks the package delivered. If the carrier marks a package delivered but you have not received it, email us within 7 days and we will help open a carrier investigation.

Address changes and refused deliveries

We cannot change the shipping address after an order is handed to the carrier. Packages that are refused, returned as undeliverable, or sent to an incorrect address you provided are refunded for the merchandise total only; original shipping is non-refundable in those cases.

Damaged or missing items

If your order arrives damaged, defective, or with the wrong items, start a return from your order within 30 days of delivery and choose “Arrived damaged or defective” or “Wrong item received” as the reason; we cover return shipping and refund the affected items in full. If something is missing from your package, open your order and tell us what didn’t arrive. We’ll make it right.

Check your order when it arrives and try to report any problems within 3 days of delivery. An early report lets us sort things out with our warehouse while the delivery is fresh. You’re covered for the full 30 days either way.

Effective: August 26, 2026