Returns & exchanges

How to start a return or exchange

It’s self-serve and takes about a minute:

1. Open the order from your orders (sign in, or use the private order link from your confirmation email) and click “Return or exchange items”.
2. Pick the items, tell us why, and choose a refund or an exchange for each one.
3. We generate a prepaid shipping label, usually instantly. Occasionally a return needs a quick review, never more than 1 business day. Print it (or save it for later), pack the items in any box, and drop it off.

Your label is emailed to you and always available on your return’s status page, so you can come back and print it whenever you’re ready.

Return window and condition

You have 100 days from the delivery date to start a return or exchange. To qualify, items must be unworn, unwashed, free of stains and odors, and have their original tags attached. Items sent back outside the 100-day window or not in resellable condition will be refused and shipped back to you.

Return shipping

Every return ships on a free prepaid label, whether it's a refund or exchange, for any reason. You never arrange or pay for the carrier yourself.

Refund timing and method

Refunds always go back to your original payment method. We issue your refund in full, with no fee deducted, once our warehouse receives and checks your return. It posts to your card within 5–7 business days.

Your bank or card issuer may take a few extra days to show the credit on your statement.

Exchanges

Need a different size or color of the same item? Choose “Exchange” when you start your return and pick the variant you want. We send your replacement as soon as the original is on its way back. If the size or color you want isn’t available, choose a refund and place a new order instead.

What’s non-returnable

• Final-sale items, when marked as such on the product page.
• Items that have been worn, washed, altered, or are missing their original tags.
• Items returned more than 100 days after delivery.
• Gift cards, if and when we offer them.

Defective, damaged, or incorrect items

If an item arrives with a manufacturing defect, damage from shipping, or simply isn’t what you ordered, you’re fully covered. Start a return from your order, choose “Arrived damaged or defective” or “Wrong item received” as the reason, and we’ll cover return shipping and refund you in full once we receive the return, with no fee deducted. Prefer a replacement? Choose an exchange and we’ll reship the correct item right away.

Contact

Most returns and exchanges are fully self-serve from your orders. For anything the portal can’t handle (an order outside the window, a missing item, or a question about your refund), reach us at support@jetblanks.com.