Returns

How to start a return

Start it yourself in a couple of taps: pick your items, tell us why, and print the free prepaid label we hand you, usually instantly. No emailing support. It takes about a minute:

1. Open the order from your orders (sign in, or use the private order link from your confirmation email) and click “Return items”.
2. Pick the items and tell us why you’re sending each one back.
3. We generate a prepaid shipping label, usually instantly. Occasionally a return needs a quick review, never more than 1 business day. Print it (or save it for later), pack the items in any box, and drop it off.

Your label is emailed to you and always available on your return’s status page, so you can come back and print it whenever you’re ready.

Return window and condition

You have 30 days from the delivery date to start a return. To qualify, items must be unworn, unwashed, free of stains and odors, and have their original tags attached. Items sent back outside the 30-day window or not in resellable condition will be refused and shipped back to you.

Return shipping

Every return ships on a free prepaid label, for any reason. You never arrange or pay for the carrier yourself.

Refund timing and method

Refunds always go back to your original payment method. We issue your refund in full, with no fee deducted, once our warehouse receives and checks your return. It posts to your card within 5–7 business days.

Your bank or card issuer may take a few extra days to show the credit on your statement.

Need a different size or color?

Place a new order for the size or color you want, then return the original for a full refund. The new order ships right away instead of waiting on your return, and the refund covers everything you paid once the original reaches our warehouse.

What’s non-returnable

• Final-sale items, when marked as such on the product page.
• Items that have been worn, washed, altered, or are missing their original tags.
• Items returned more than 30 days after delivery.
• Gift cards, if and when we offer them.

Defective, damaged, or incorrect items

If an item arrives with a manufacturing defect, damage from shipping, or simply isn’t what you ordered, you’re fully covered. Start a return from your order, choose “Arrived damaged or defective” or “Wrong item received” as the reason, and we’ll cover return shipping and refund you in full once we receive the return, with no fee deducted. If you still need the item, place a new order and it ships right away.

One favor: check your order when it arrives, and start the return within 3 days of delivery if you can. An early report lets us sort things out with our warehouse while the delivery is fresh. You’re covered for the full 30 days either way.

Contact

Most returns are fully self-serve from your orders, and so is telling us an item never arrived. For anything the portal can’t handle (an order outside the window, or a question about your refund), reach us at support@jetblanks.com.